North America
Factory Headquarters
Magna-Power Electronics, Inc.
Flemington, New Jersey, USA
Complete factory rebuilds, full burn-in, & ISO-certified calibration.
Factory Maintenance & Technical Support
Product Repairs, RMA & Warranty Services
Worldwide factory-authorized repairs, genuine OEM replacement parts, and direct engineering support to maximize equipment uptime for global research and production facilities.
Global Reach & Local Support
Factory-Authorized Repair Support Worldwide
Magna-Power operates direct factory service support and authorized repair centers across six continents. Our certified technicians use official diagnostic workflows, original schematics, and full-power load testing facilities to restore your power equipment to peak performance.
European Union
Authorized Service Center
Magna-Power Germany Service Center
Holzkirchen, Germany
Local technical evaluation, expedited RMA processing, and regional repair support.
United Kingdom
Authorized Service Center
Magna-Power UK Service Center
Reading, United Kingdom
Comprehensive regional diagnostic, recalibration, and spare part replacement support.
Asia-Pacific
Authorized Service Center
Magna-Power Australia Service Center
Sydney, Australia
Dedicated service engineers providing diagnostics and repair for Oceania customer installations.
East Asia
Authorized Service Center
Magna-Power China Service Center
Beijing, China
Fast-turnaround technical diagnostics, localized RMA assistance, and hardware maintenance.
South America
Authorized Service Center
Magna-Power Brazil Service Center
São Paulo, Brazil
Regional product repair services, engineering troubleshooting, and operational support.
Engineering Excellence
Direct OEM Parts & Comprehensive Case Management
From initial troubleshooting to final calibration, every instrument is handled according to strict US factory standards. Our engineering team maintains long-term spare part availability to support units out in the field for decades.
100% Genuine Factory OEM Parts
We supply replacement PCBs, magnetic sub-assemblies, and power modules direct from our US manufacturing factory, guaranteeing exact electrical compatibility, safety rating compliance, and long operational life.
Direct Engineering Troubleshooting
Troubleshoot directly with senior power electronics engineers who have access to complete design documentation, original assembly work instructions, and schematic revisions for your specific instrument serial number.
Transparent Service Case Timeline
Track your equipment service journey through real-time updates. Every unit undergoes complete diagnostic logging, sub-assembly replacement, safety testing, and 100% full-power burn-in prior to final release.
Service Knowledge Base
Frequently Asked Questions on Repair & Warranty
How do I initiate a Repair Service case or obtain an RMA number?
Contact our support team with your product serial number, detailed model code, and a description of the observed symptom. Our service engineers will review the case, perform preliminary remote diagnostics, and issue a official Return Merchandise Authorization (RMA) along with regional shipping instructions.
Does Magna-Power service legacy or out-of-warranty power supplies?
Yes. Magna-Power maintains design archives and spare sub-assemblies to service virtually every programmable DC power supply and electronic load built since 1981, regardless of its age or warranty status.
Are replacement parts calibrated to original factory specifications?
All OEM replacement assemblies are manufactured and calibrated to original factory specifications in Flemington, New Jersey. Repaired units undergo comprehensive full-load testing and calibration verification before shipment back to customer facilities.
What is the standard turnaround time for factory repairs?
Because sheet metal fabrication, PCB assembly, and magnetics winding are performed under one roof in the USA, standard repair turnaround is typically completed within 2 to 3 weeks upon receipt of the instrument at an authorized facility. Expedited service options are also available.
Need Immediate Service or Replacement Parts?
Get in touch with our technical service engineering team for RMA assistance, troubleshooting, or genuine OEM spare parts support.