Magna-Power Engineering Support and Testing Laboratory
Factory Direct Technical Support

Support Center

Expert engineering support, NIST-traceable calibration, official downloads, and factory repair services for global enterprise procurement and test labs.

Technical Resource Hub

Official Documentation & Software Support

Engineered to high reliability standards, Magna-Power instrumentation is backed by complete technical documentation, software development kits, and automation drivers.

Technical Documentation

Download comprehensive product datasheets, user operating manuals, safety guidelines, and 2D/3D mechanical CAD outline drawings.

  • Product Datasheets & Mechanical Specs
  • User Operating & Safety Manuals
  • 2D & 3D Step CAD Drawings
  • Technical Knowledge Base Articles

Software & Drivers

Access control software, firmware updates, and IVI/SCPI command sets to seamlessly integrate instruments into automated test environments.

  • MagnaCTRL xGen Remote Control App
  • PPPE Photovoltaic Emulation Suite
  • National Instruments LabVIEW Drivers
  • IVI-C & IVI-COM Instrument Drivers

Automation Examples

Pre-built programming scripts and integration code designed to reduce development cycles for automated test engineering teams.

  • Python Automation & SCPI Scripts
  • MATLAB Instrumentation Control
  • C# / VB.NET Integration Examples
  • LXI Ethernet & Modbus TCP Guides

Engineering Services

Direct technical support from factory application engineers to assist with system sizing, custom firmware, and trouble-free operation.

  • Megawatt NIST-Traceable Calibration
  • Factory & On-Site RMA Repair Services
  • Extended Warranty & Service Contracts
  • NRTL Field Evaluation Support
Factory Technical Capabilities

Comprehensive Support & Calibration Services

From precision replacement components to megawatt-scale calibration, our vertical integration guarantees absolute control over instrument performance and long-term operating life.

OEM Replacement Parts

Direct factory-sourced components built to exact production tolerances. Using original OEM assemblies maintains system safety compliance, optimizes thermal dissipation, and prevents unplanned downtime in mission-critical applications.

Comprehensive RMA & Repair Services

Rapid diagnostic and factory-certified repair services available at our USA headquarters and regional service hubs. Complete inspection, modular board replacement, full power load testing, and firmware updates are included with every repair.

NIST-Traceable Calibration

High-power calibration capability covering up to 10,000 Vdc and 10,000 Adc. Every calibrated instrument receives documented verification conforming to ISO/IEC 17025 standards with traceable measurement accuracy.

Extended Warranty Programs

Protect your capital investment with flexible extended warranty plans scalable up to 5 years. Plans include priority factory queue handling, updated software revisions, and discounted replacement parts.

On-Site Commissioning & Field Support

Factory-trained field service technicians are available worldwide to assist with high-power AC input connections, cooling infrastructure verification, master-slave paralleling setup, and initial electrical checkout.

NRTL & Safety Compliance Listings

Our engineering team coordinates with Nationally Recognized Testing Laboratories (NRTL) to facilitate field listing evaluations and custom factory configurations for complex industrial facilities.

Global Reach

Worldwide Factory-Authorized Support Centers

Serving aerospace, defense, EV, renewable energy, and scientific research customers across North America, Europe, Asia-Pacific, and Latin America.

North America (HQ)

Magna-Power Electronics, Inc.
39 Royal Road, Flemington, NJ 08822, USA
Full design engineering, manufacturing, calibration lab, and global repair facility.

European Union & UK

Dedicated regional service facilities supplying factory-certified repairs, spare parts stocking, and localized technical assistance across EU and UK member states.

Australia & New Zealand

Regional technical support partner offering local sales engineering, preliminary diagnostics, calibration management, and quick-turn repair support.

China & Asia-Pacific

Direct technical sales and service representatives supporting industrial power applications, high-power system commissioning, and warranty logistics.

Frequently Asked Questions

Technical & Service Procurement FAQ

How do I request an RMA for factory repair or calibration?
Contact our technical support engineering team with your instrument model number, serial number, and a description of the requested service or symptom. Our team will issue an Return Material Authorization (RMA) number along with shipping instructions to our primary service facility or nearest regional hub.
Where can I obtain SCPI command guides and software drivers?
Official SCPI programming manuals, National Instruments LabVIEW drivers, IVI drivers, and Python automation code examples are available in our downloads library. Standard interfaces including LXI TCP/IP Ethernet, USB, RS-232, and isolated analog I/O are fully documented.
Are replacement parts available for legacy Magna-Power units?
Yes. Magna-Power maintains design control and component documentation for products manufactured over our 40+ year history. OEM replacement boards, magnetic components, power semiconductors, and enclosure hardware remain available to support long lifecycle programs.
What is the standard turnaround time for factory calibration?
Standard NIST-traceable factory calibration typically requires 5 to 7 business days upon receipt of the unit at our USA facility. Accelerated turnaround options and scheduled annual maintenance contracts are also available upon request.

Need Assistance From an Application Engineer?

Our specialized power electronics engineering team is ready to assist with troubleshooting, programming queries, spare parts, or custom power system requirements.

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